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Our Legal Terms and What They Mean for You

sttamatka operates under a defined set of legal terms that govern how your account, data and activity on the platform are handled — these terms apply to every…

Jurisdiction-aware termsAccount & data rightsUPI / Paytm / PhonePe policy scopeContact paths for legal queriesIndia-applicable clauses

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What Our Terms Cover and How They Apply

sttamatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal terms set out the conditions under which your account is created, maintained and, where necessary, closed. They cover the scope of our service as available where local law permits, the rules around deposits and withdrawals processed via UPI, Paytm or PhonePe, and the obligations

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both you and we hold toward one another. Any transaction you initiate through these payment rails is subject to the verification and processing rules described in full in our terms document. We update these terms when our services change or when applicable law requires it —
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we will notify you of material changes via your registered contact details. Continued use of the platform following a notified update constitutes acceptance. If you do not agree with a change, you may close your account before the change takes effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, want to raise a dispute or need to exercise a right under applicable law, the channels below connect you directly to the team that handles legal and policy queries. We aim to acknowledge every legal query within 24 hours and provide a substantive response within five working days.

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Legal Email

Send your query, dispute or rights request to our dedicated legal address. Include your registered account email and a clear description of the matter so we can route it to the right team without delay.

Live Chat — Policy Queries

Our support agents are available around the clock via live chat. For matters requiring formal legal handling, the agent will escalate your case to our compliance team and confirm a reference number for tracking.

Written Notice

For formal legal notices or regulatory correspondence, send written communication to our registered legal address as stated in the full terms document. We acknowledge receipt and respond within the timelines prescribed by applicable law.

ACCOUNT SECURITY POLICY

How We Protect Your Data and Your Account

sttamatka applies a layered approach to data handling, cookie use and account security — not because compliance demands it, but because your account should work predictably and without surprises every time you…

Data Handling

We collect only the data needed to operate your account — name, contact details, payment identifiers and transaction records. We do not sell personal data to third parties, and we process it only for purposes stated in our privacy notice.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferred lobby view. Analytics cookies help us identify and fix performance issues. You can manage cookie preferences from your account settings at any time.

Account Security

Accounts are protected by password hashing, two-factor authentication options and automatic session expiry after inactivity. Any login from an unrecognised device triggers a verification step before access is granted.

Data Retention

We retain account and transaction records for the period required by applicable law. Once that period lapses and your account is closed, identifiable records are deleted or anonymised within 30 days of the scheduled purge window.

Your Rights

You may request a copy of the data we hold about you, ask us to correct inaccurate records, or request deletion subject to legal retention requirements. Submit any of these requests through the legal email channel and we will respond within five working days.

Dispute Resolution

If you believe our terms have been applied incorrectly to your account, raise a formal dispute via our legal email. We review all disputes internally first; if unresolved, the process for escalation to the applicable jurisdiction is set out in the full terms.

Legal Questions We Hear Most Often

These are the policy and rights questions we receive most frequently from accounts based in India. If your question is not covered here, the legal contact channels above connect you to the team directly.

Eligibility and access depend on local law in your region. Where local law permits use of the platform, these terms form the binding agreement between you and sttamatka. Check your local regulations before opening an account.

Yes. Email our legal team with your registered account address and a data access request. We will compile and send you a copy of the data we hold within five working days of receiving your request.

Send a correction or deletion request to our legal email channel. We will process corrections immediately upon verification and handle deletion requests within the constraints of our legal retention obligations, confirming the outcome in writing.

Payment transaction records linked to UPI, Paytm and PhonePe are retained for the period required by applicable financial and tax law. After that retention period lapses, records are deleted or anonymised within 30 days.

We send a notification to your registered email address before any material change takes effect. The updated terms are also flagged with a revision date inside the platform. Continued use after the effective date signals acceptance.

Submit your dispute via our legal email channel, including your account reference and a clear description of the issue. We acknowledge within 24 hours and aim to resolve formally within five working days, with escalation paths available if needed.

Yes. Clauses covering payment processing refer specifically to UPI, Paytm and PhonePe rails. Currency handling, tax obligations and access conditions are framed around Indian regulations as applicable where local law permits use of the platform.

Our Legal Terms and What They Mean for You

How to Reach Us on Legal Matters

Legal Email

Live Chat — Policy Queries

Written Notice

How We Protect Your Data and Your Account

Data Handling

Cookie Policy

Account Security

Data Retention

Your Rights

Dispute Resolution

Legal Questions We Hear Most Often

01 Do these legal terms apply to me if I am in India?

02 Can I request a copy of the personal data sttamatka holds about me?

03 How do I ask sttamatka to correct or delete my data?

04 What happens to my UPI or Paytm transaction data after my account is closed?

05 How will I know if the terms have been updated?

06 How do I raise a formal dispute about how my account was handled?

07 Are there any parts of the terms that differ for Indian accounts specifically?

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